To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. The packaging must in a condition to allow for resale and undamaged.
Orders older than 30 days from the date of ordering are ineligible for returns or exchanges.
Additional non-returnable items:
- Gift cards
- Rewards points
Only the original purchaser is eligible for a return or exchange. Refunds will be issued to the original purchase method only. Cash is not available for refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Processing time depends on several third parties (payments processors, your bank or institution, etc.) so we cannot guarantee a time by which you will receive your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. We will send you instructions where to send the product. We do not pay for return shipping, handling, taxes, customs duties or other fees associated with a return shipment.
We will ship your order as soon as possible if the item is in stock. Back-ordered items will ship when they are available. Partial orders – orders containing in-stock items and back-ordered – will not ship separately and will ship when the back-ordered item is available.
We will ship according to the shipping method and speed your choose. Free shipping will be sent via standard mail.
Contact us with any questions.